Do the Work: Inclusion and Equality Without Labels or Distractions

Do the Work
I’ve never been a big fan of labels to describe the work of DEI. The work is so much more. For those who’ve attended my DEI or EEO Investigator trainings, you’ve probably heard me say this out loud. We often get caught up debating what to call it rather than focusing on what we actually do. I, along with many others, have long said, “Just do the work.”

How Labels Became Loaded Weapons

Not everyone agrees with me. I guess I sound a little naïve, but I have to keep hope to continue the work. It’s way too hard otherwise. But after decades of working in organizational conflict resolution and equity-based training, I’ve seen how quickly labels become loaded weapons, particularly when race is involved. From “affirmative action” to “diversity” to “Diversity Equity, Inclusion and Belonging (DEIB),” the language changes, the resistance sharpens, and the real purpose becomes buried under political and ideological noise. Let’s not forget: Affirmative Action—a term somewhat formalized under Executive Order 10925, signed by President John F. Kennedy on March 6, 1961, and published in the Federal Register two days later, was never about exclusion. It was about creating fair workplaces during a time when my mom worked at a department store that held segregated employee holiday parties. Yet over time, it became politicized and weaponized. One private citizen, Edward Blum, a former stockbroker with no legal training, built a decades-long campaign to dismantle Affirmative Action—and succeeded when the Supreme Court ruled in his favor in June 2023. The 6-3 decision ruled against affirmative action in college admissions, which surrounded a joint hearing involving Harvard University and the University of North Carolina. Many of us saw it coming, and that decision meant so much more. You don’t need a legal degree or government title to disrupt national policy. Just persistence, strategy, and public opinion. Blum continues to do his activist work, and as long as we have labels and create new ones, he has a long list to target and dismantle. I’m even concerned as I resort to the word “inclusion.” I’m sure someone will attack it and say it is just a disguised label for DEI.

Focusing on Action, Not Acronyms

That’s why I believe we need to focus less on naming the work we do and more on doing it. I’m convinced that no matter what we name it, as long as it involves race, someone will be there to knock it down. I see race as the United States’ biggest shame, and years have been spent putting it under the rug. We don’t need new acronyms or terms. We need everyday behavior that makes workplaces better for everyone. We can’t forget history, but we must move on in the interim until the movement becomes an undeniable eye-opener for everyone to embrace,–at least the majority. I propose starting with what is in our control and pushing aside all that is not. The Serenity Prayer comes to mind.

Start with What You Can Control

You don’t need a DEI officer, HR policy, or permission from leadership to start making people feel included. You can start right now, right where you are.

Inclusion doesn’t begin in the C-suite. It certainly helps when you have leaders who champion and demonstrate inclusion with a commitment to fairness and equality for every individual, but you may not always see this demonstrated in ways you would like. Don’t let that stop you from creating the workplace you want to see and belong. It begins with how we treat the person next to us. Every person—regardless of role—has the power to shape culture through small, consistent choices.

When people feel excluded at work—when their input is ignored, their names are mispronounced, and their presence is unacknowledged—they start to disengage. Disengagement often leads to perceived unfairness. Not because of obvious discrimination, but because isolation sends a strong message: You don’t belong here.

On the other hand, people who feel seen and heard are more likely to speak up, stay engaged, and do their best. That’s the real work of inclusion—creating a space where people believe they matter.

Where do we start… how about with ourselves

Communication-Based Inclusion: Small Acts, Big Impac

Here are three simple, permission-free actions that anyone can take to create more inclusive workplaces:

1. Use Everyone’s Name

Names are deeply personal. Learn them, say them correctly, and use them in meetings and conversations. A name is the first signal of dignity and respect. Saying it right is saying, “I see you.” I entered a virtual meeting once where someone said out loud, “Hi Sharon.” Because I was new to this group and still trying to figure my way around, that simple statement was meaningful and appreciated. I won’t need the shout-out all the time, but in that moment, as I was trying to find my place amongst this group, it meant more than you can imagine.

2. Invite Input from All Voices

In meetings, don’t just listen to the usual contributors. Ask, “What do you think?” especially to those who might be newer, quieter, or from underrepresented groups. Rotate who goes first. Inclusion happens when people know their voice is valued. I find that some people simply will not contribute unless asked. Keep in mind that underrepresented groups can cross boundaries. It can vary depending on the makeup of the group and the industry. When individuals see themselves as different from team members, they may start to think their thoughts do not matter. That is exactly the time to open the door. That door can be opened by anyone on the team, including you.

3. Acknowledge Ideas Authentically

Recognize where ideas originate. If someone makes a great point, say so—and say their name: “As Marcus pointed out earlier…” Giving credit is one of the most affirming actions you can take to let a person know their contributions are welcomed and valued. You can do this, no matter what your level on the team

Inclusion Reduces Isolation—And That Prevents Escalation

Many of the complaints HR receives about “unfair treatment” stem from interpersonal dynamics, not just policy violations. When someone feels left out repeatedly, overlooked, or unheard, they may interpret it as bias, even if there was no intent to exclude. Their truth is their truth.

Imagine the impact if more of us practiced daily inclusion. Fewer people would feel invisible, and employees could feel connected before they ever felt excluded and compelled to file a complaint.

Inclusion isn’t only a compliance issue—it’s a culture-shaping tool. And you don’t need a title, budget, or permission to use it.

What Comes Next

This is just the start of a larger conversation. In upcoming posts, I’ll share more about behavioral inclusion, team dynamics, and leadership responsibility in building workplaces where everyone can succeed. All of these are actions you can take in the moment, whether in the workplace, the boardroom, the classroom, the church, or any gathering of individuals.

But today, I challenge you to ask yourself:

  • What am I doing to make someone feel included at work today?
  • Am I showing people they belong—or making them wonder if they do?

Let’s stop arguing about what to call the work. Let’s get back to doing it.

Sharon E Harrington, MA, CPTD

About the Author

Sharon E Harrington, MA, CPTD, is the founder of Amediate LLC and a workplace communication expert with nearly 30 years of experience. As an EEO Investigator and Certified Professional in Talent Development, she helps organizations navigate complex workplace dynamics and build harmonious professional environments through her innovative "Leadership for the Learning Organization" program.
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